CHC52021 – Diploma of Community Services

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of person-centered services to individuals, groups and communities. 

At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management, program coordination or the development of new business opportunities. 

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency. 

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication. 

CRICOS Course Code 

116971G 

2 Years / 104 Weeks 

80 weeks of study 

24 weeks of holidays 

This program is delivered in the classroom delivery face to face mode which include the following.   

• Face to face (classroom) delivery
• Classroom activity 
• Self-study 
• Work placement

Assessment methods

• Knowledge Test (KT)  
• Skills Test (ST) / Simulated Activity / Project Task (PT) 
• Presentation / Role-plays
• Work placement Task
• Workplace Observation

There are no pre-requisites or any other training package entry requirements for this course. However, it is strongly advised that individuals complete lower-level qualifications and/or acquire industry experience prior to enrolling in the course. 

AICE has in place admission criteria for courses in its scope as required by its ‘Application and Enrolment Procedure for VET Courses’ to ensure that international students meet industry requirements.  

International students must; 

• Be at least 18 years of age and have completed Year 12 studies or equivalent;
• Have IELTS* score of 6.0 (test results must be no more than 2 years old) with no lower than 5.5 band in each component. English competence can also be demonstrated through documented evidence of the following: 
• Educated for 5 years in an English-speaking country; or
• Completed at least 6 months of a Certificate IV Level course in an Australian education provider.

• Students are expected to have an Australian Core Skill Framework (ACSF) score at level 3. An online LLN Test will be conducted using LLN Robot prior to the course commencement (Link will be provided during the orientation session). 

• It is also essential for the student to possess basic computer skills. 

* Note that other English language tests such as PTE and TOEFL can be accepted. Students are required to provide their results so that it can be confirmed they are equivalent to IELTS 6.0. 

• A satisfactory National Police Clearance / Australian Federal Police Clearance Certificate (AFP) / NCC will be required for all practical placements.
• Working with children Check
• Current Vaccination/Immunization Certificate and Proof of Immunity
• NDIS Clearance Check

Students must complete a total of 20 units including 12 core units and 8 elective units listed below.  

Core Units

CHCCCS004 Assess co-existing needs 

CHCCCS007 Develop and implement service programs 

CHCCCS019 Recognise and respond to crisis situations 

CHCCSM013 Facilitate and review case management 

CHCDEV005 Analyse impacts of sociological factors on people in community work and services 

CHCDFV001 Recognise and respond appropriately to domestic and family violence 

CHCDIV001 Work with diverse people 

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety 

CHCLEG003 Manage legal and ethical compliance 

CHCMGT005 Facilitate workplace debriefing and support processes 

CHCPRP003 Reflect on and improve own professional practice 

HLTWHS003 Maintain work health and safety 

Elective units

CHCCOM003 Develop Workplace Communication Strategies 

CHCPRP001 Develop and maintain networks and collaborative partnerships 

CHCADV002 Provide Advocacy and Representation Services 

CHCDIS017 Facilitate community participation and social inclusion 

CHCCDE027 Implement Community Development Strategies 

CHCMHS001 Work with People with Mental Health Issues 

CHCDEV004 Confirm developmental status 

CHCMGT003 Lead the work team 

Students enrolled in this course must complete a mandatory work placement of 240 hours. Note: AICE staff will be able to arrange the work placement with our preferred work placement facilities.  

For more information, please visit https://training.gov.au/training/details/CHC52021  

Candidates may progress to higher level qualifications within and/or across the community sector such as;  

• CHC62015 Advanced Diploma of Community Sector Management
• CHC82015 Graduate Certificate in Client Assessment and Case Management
• Bachelor of Community Services
• Bachelor of Human Services
• Bachelor of Social Work

After successful completion of the program, the candidates may gain employment in hospitality sector. 

After successful completion of the program, the candidates may gain employment in disability support center, residential group homes, training resource centers, day respite centers and open employment services, other community settings. 

Occupational titles may include:

• Community Care Manager
• Coordinator of Volunteer Work
• Team Leader
• Care Team Leader
• Family Services Coordinator
• Support Facilitator (Community Services)

AUD $20,700

Australian Institute of Career Education (AICE)  

CRICOS Provider Code 04298M 

Head office: ‘Mezzanine Level’ 109 St Georges Terrace | Perth | WA 6000

Please contact office staff on 08 6373 2425 or email at info@aice.edu.au to find out for intake dates.  

Please contact office staff on 08 6373 2425 or click GET IN TOUCH to contact our friendly staff to find out or any further queries related to the enrolment process.