CHC52021 Diploma of Community Services


Are you looking to grow your skills and experience within the community services sector? The Diploma of Community Services is a specialized course, focused on enhancing the skills of workers within the community services sector to provide higher-level skills such as program coordination, case management or business development.

This qualification is designed with industry conditions in mind, with electives selected to provide students with a comprehensive skillset across areas of increased and growing demand such as the provision of counselling, support to those affected by domestic and family violence, supporting clients with mental health needs and client advocacy.

Course Description

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make changes in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Course Duration

1 – 2 Years
The timeframe to complete the qualification is a maximum of 2 years.

Course Delivery

The course is provided through a combination of blended mode of delivery which include the following.

  • Face to face (classroom) and / or Online delivery
  • Classroom Activity
  • Self-study
  • Work Placement

Assessment method which include the following:

  • Knowledge Task (KT)
  • Skills Tasks (ST) / Simulated Activity / Project Task (PT)
  • Presentation / Role-plays
  • Work placement Task
  • Workplace Observation
Entry Requirement

There are no pre-requisites or any other training package entry requirements for this course. However, it is strongly advised that individuals complete lower-level qualifications and/or acquire industry experience prior to enrolling in the course.

AICE has in place admission criteria for courses in its scope as required by its ‘Application and Enrolment Procedure for VET Courses’ to ensure that candidates meet industry requirements.

  • Completion of Year 12 studies or higher or equivalent.
  • Applicants are required to have successfully completed an LLN Test.
  • It is also essential for the student to possess basic computer skills.
Additional Requirements For Work Placement
  • A satisfactory National Police Clearance / Australian Federal Police Clearance Certificate (AFP) / NCC will be required for all practical placements.
  • Working with children Check
  • NDIS Clearance Check
  • Current Vaccination/Immunization Certificate and Proof of Immunity
Qualification Requirements

Students must complete a total of 20 units including 12 core units and 8 elective units listed below.

Core Units

CHCDIV001 Work with diverse people

CHCLEG003 Manage Legal and Ethical Compliance

HLTWHS003 Maintain work health and safety

CHCCCS007 Develop and Implement Service Programs

CHCMGT005 Facilitate Workplace Debriefing and Support Processes

CHCPRP003 Reflect on and Improve Own Professional Practice

CHCCCS004 Assess Coexisting Needs

CHCCCS019 Recognise and respond to crisis situations

CHCDFV001 Recognise and respond appropriately to domestic and family violence

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCDEV005 Analyse Impacts of Sociological Factors on Clients in Community Work and Services

CHCCSM013 Facilitate and review case management

Elective units

CHCCOM003 Develop Workplace Communication Strategies

CHCPRP001 Develop and maintain networks and collaborative partnerships

CHCADV002 Provide Advocacy and Representation Services

CHCCDE027 Implement Community Development Strategies

CHCDEV004 Confirm Client Development Status

CHCMHS001 Work with People with Mental Health Issues

CHCMGT003 Lead the work team

CHCDIS017 Facilitate community participation and social inclusion

Students enrolled in this course must complete a mandatory work placement of 240 hours. Note: students are required to source their own work placement.

For more information, please visit

Pathways to Further Study

Candidates may progress to higher level qualifications within and/or across the community sector such as;

• CHC62015 Advanced Diploma of Community Sector Management

• CHC82015 Graduate Certificate in Client Assessment and Case Management

• Bachelor of Community Services

• Bachelor of Human Services

• Bachelor of Social Work

Employment Outcome

After successful completion of the program, the candidates may gain employment in hospitality sector.

After successful completion of the program, the candidates may gain employment in disability support center, residential group homes, training resource centers, day respite centers and open employment services, other community settings.

Occupational titles may include:

  • Community Care Manager.
  • Coordinator of Volunteer Work.
  • Team Leader.
  • Care Team Leader.
  • Family Services Coordinator.
  • Support Facilitator (Community Services).
Course Fees

The total tuition fees for CHC52021 Diploma of Community Services is:

AUD $6,000 Fee for Service.

Course Intake Dates and Enrolment


Please contact office staff on 08 6373 2425 to find out or any further queries related to the enrolment process.

Course Duration : 1 – 2 Year
AQF Level : 5
Course Delivery : Blended Delivery Mode
Campus : Perth: Mezzanine Level 109 St Georges Terrace | Perth | WA 6000

Check this course currency on the National Register of VET