Have Questions?


Frequently Asked Questions

We can help. Contact our friendly team on 6373 2425 and we can help you select a course that best fits your career goals.

It is a requirement of the CHC33015 Certificate III in Individual Support and CHC43015 Certificate IV in Ageing Support to undertake a minimum amount of hours for work placements. More information can be found by reading the relevant course information.

This is a great opportunity to get a first-hand feel for what working in this field will entail and prepare you for employment opportunities.

Our team will organise suitable placement at one of the St Jude’s facilities. If placement cannot be found at one the St Jude’s facilities we will assist in seeking placement with another suitable organisation.

Once you are placed at a facility the trainer will schedule and carry out site visits to observe the practical application for assessment.

If you are not able to attend a class due to unforeseen circumstances, you must provide us with as much notice as possible. The trainer will work with you to provide alternative solutions.

Ensure you have read and understood the Student Handbook which contains important information such as our refunds policy as you will not receive a refund for failing to attend a class.

Not for courses that are more than $1,500 however, we do require a deposit on enrolment, you then have the duration of the course to finalise all payments.

Yes we do.

We acknowledge that students on occasions may incur financial stress and hardship. Students having difficulty should contact the AICE training team as soon as possible so that suitable arrangements can be made.

Employment cannot be guaranteed, however, students who successfully complete the Certificate III in Individual Support are in high demand as it is an essential service. Our parent company St Jude’s Health Care would be happy to assist in determining eligibility and application for possible employment in one of our facilities/locations. They can be contacted at hr@stjudes.com.au or call 9273 4343