CHC52021 Diploma of Community Services

This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make changes in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

1- 2 Years

The timeframe to complete the qualification is a maximum of 2 years.

The course is provided through a combination of blended mode of delivery which include the following.

• Face to face (classroom) and / or Online delivery
• Classroom Activity
• Self-study
• Work Placement

Assessment methods include the following:

• Knowledge Task (KT)
• Skills Tasks (ST) / Simulated Activity / Project Task (PT)
• Presentation / Role-plays
• Work placement Task
• Workplace Observation

There are no pre-requisites or any other training package entry requirements for this course. However, it is strongly advised that individuals complete lower-level qualifications and/or acquire industry experience prior to enrolling in the course.

AICE has in place admission criteria for courses in its scope as required by its ‘Application and Enrolment Procedure for VET Courses’ to ensure that candidates meet industry requirements.

• Completion of Year 12 studies or higher or equivalent
• Applicants are required to have successfully completed an LLN Test.
• It is also essential for the student to possess basic computer skills.

• A satisfactory National Police Clearance / Australian Federal Police Clearance Certificate (AFP) / NCC will be required for all practical placements
• Working with children Check
• NDIS Clearance Check
• Current Vaccination/Immunization Certificate and Proof of Immunity

Students must complete a total of 20 units including 12 core units and 8 elective units listed below.

Core Units

CHCDIV001 Work with diverse people

CHCLEG003 Manage Legal and Ethical Compliance

HLTWHS003 Maintain work health and safety

CHCCCS007 Develop and Implement Service Programs

CHCMGT005 Facilitate Workplace Debriefing and Support Processes

CHCPRP003 Reflect on and Improve Own Professional Practice

CHCCCS004 Assess Coexisting Needs

CHCCCS019 Recognise and respond to crisis situations

CHCDFV001 Recognise and respond appropriately to domestic and family violence

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCDEV005 Analyse Impacts of Sociological Factors on Clients in Community Work and Services

CHCCSM013 Facilitate and review case management

Elective units

CHCCOM003 Develop Workplace Communication Strategies

CHCPRP001 Develop and maintain networks and collaborative partnerships

CHCADV002 Provide Advocacy and Representation Services

CHCCDE027 Implement Community Development Strategies

CHCDEV004 Confirm Client Development Status

CHCMHS001 Work with People with Mental Health Issues

CHCMGT003 Lead the work team

CHCDIS017 Facilitate community participation and social inclusion

Students enrolled in this course must complete a mandatory work placement of 240 hours. Note: students are required to source their own work placement.

For more information, please visit https://training.gov.au/training/details/CHC52021

Candidates may progress to higher level qualifications within and/or across the community sector such as;

• CHC62015 Advanced Diploma of Community Sector Management
• CHC82015 Graduate Certificate in Client Assessment and Case Management
• Bachelor of Community Services
• Bachelor of Human Services
• Bachelor of Social Work

After successful completion of the program, the candidates may gain employment in the community sector.

After successful completion of the program, the candidates may gain employment in disability support centers, residential group homes, training resource centers, day respite centers and open employment services, other community settings.

Occupational titles may include:

• Community Care Manager
• Coordinator of Volunteer Work
• Team Leader
• Care Team Leader
• Family Services Coordinator
• Support Facilitator (Community Services)

Eligibility For Funded Courses WA funded places are available only to permanent residents and holders of select visa subclasses.

Non-residents must pay full fee for service. You are eligible for a training place if you have left school and are:

• an Australian citizen; or a permanent visa holder; or
• holders of a sub-class 300, 309, 444, 445, 461, 785, 790, or 820 visa; • secondary holders of a temporary visa of subclass 188, 457, 482, 489, 491 or 494 visa;
• holders of a Bridging Visa E (subclasses 050 and 051) where the visa holder has made a valid application for a visa of subclass 785 or 790.
• Ukraine citizens who are holders of a visa subclass 449 or 786;
• Afghan citizens who are holders of a visa subclass 449; and
• bridging visa holders not subject to condition 8101 who are eligible to work, and who have made a valid application for a subclass 866;
• must be at least 15 years old; If you are under 18 years of age, you must have a Department of Education (DoE) Notice of Arrangement For proof of eligibility you will need to provide prior to the commencement of training, evidence of citizenship or residency.

Evidence could include:

• an Australian birth certificate; or
• a current Australian passport; or
• a current New Zealand passport; or
• a Naturalisation certificate; or
• a green Medicare card.

First Nations people, young people, people out of work or receiving income support, unpaid carers, people with disability, and women facing economic insecurity are particularly encouraged to take advantage of this opportunity for fee free training.

Eligibility Criteria for Priority Industry Training – Targeted fee relief

To be eligible for the Priority Industry Training, applicant must fulfill overall eligibility criteria.

Eligibility Criteria for Concession

Eligibility criteria apply for concession and non-concession enrolments and accordance with the VET Fees and Charges Policy 2025. The students who hold the following may be entitled to the concession rate on course fees. You must present this to the RTO administrator at time of enrolment.

• Persons and dependants of persons holding:
  • a Pensioner Concession Card;
  • a Repatriation Health Benefits Card issued by the Department of Veterans’ Affairs; or
  • a Health Care Card.
• Persons and dependants of persons in receipt of services from the following Commonwealth support or employment services programs:
  • Workforce Australia; or
  • Parents Next.
• Persons and dependants of persons in receipt of AUSTUDY or ABSTUDY.
• Persons and dependants of persons in receipt of the Youth Allowance.
• Persons and dependants of persons who are inmates of a custodial institution.
• Secondary school-aged persons, not enrolled at school.

Note: This only applies for the Priority Industry Training (PIT), not Work Readiness – Fee Free or Work Readiness – Priority Industry Qualification (Lower Fees Local Skills).

For more information, please visit the FAQs below for details:

Fee Free and Low Fee Training | Affordable Training in Perth|

VET fees and charges policy – 2025 – v1

Priority Industry Training Program – Targeted Fee Relief

Non-concession – $1200.00

Concession – $400.00*

*Students must have concession status OR be aged 15-24 years old to be eligible for the course cap for concession.

The student fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as resource fees and other fees.

Lower fees, local skills initiative: In 2023, any units commenced under a specific fee relief program will incur a fee of $1.62 per nominal hour for non-concession students and $0.48 per nominal hour for concession students. Additionally, there are caps on course fees set at $1,200 for non-concession students and $400 for concession students and youth, which also apply to targeted fee relief courses for the 2020 calendar year.

The course fees specified for non-concession apply to new employees. Existing employees may qualify for non-concession funding. Students are charged at a rate of NON-CONCESSION $5.79 per nominal hour, while those who qualify for CONCESSION are charged $1.74 per nominal hour. For the Certificate III course, the fee is NON-CONCESSION $3.25 per nominal hour, and for those eligible for CONCESSION, it is $0.97 per nominal hour.

For more information, please visit the FAQs below for details:

Fee Free and Low Fee Training | Affordable Training in Perth|

VET fees and charges policy – 2025 – v1

All Diploma level courses are not eligible for fee waiver. However, student’s fees may be waived with severe financial hardship.

Head office: ‘Mezzanine Level’ 109 St Georges Terrace | Perth | WA 6000

Please contact office staff on 08 6373 2425 or email at info@aice.edu.au to find out about intake dates.  

Please contact office staff on 08 6373 2425 or click GET IN TOUCH to contact our friendly staff to find out or any further queries related to the enrolment process.

Please be advised that the submission of the AICE enrolment application form does not confirm enrolment or guarantee for funding. Enrolment is depending upon the confirmation of funding and the student’s capacity to satisfy the eligibility requirements.

Kindly refer to accredited courses for full-fee qualifications.